Kronos satisfaction questionnaire - 20th February 2016

On the 28th January 2016 I sent a satisfaction questionnaire to 140 randomly selected Horde characters* that had been seen online in the last 7 days (about 8% of the Horde population seen in the last 7 days back then**). I haven't received any further answer since over 10 days and have thus decided to end the questionnaire. A total of 36 players participated (25.7%).

Note that this questionnaire was started before the experience event aiming at making the server more known and increasing the population was known and announced and most answers arrived before it started. This means most of those players have been on Kronos for some time. Full data [here].

Results

Overall satisfaction

8.92 on 10 

(13 answers)

PvE satisfaction

8,96 on 10 

(25 answers)

PvP satisfaction

5,81 on 10 

(29 answers)

33,33% of the players said they would recommend Kronos to a friend. None said they would not.

(12 "yes" answers)

Strengths or things to keep
The rate at which content is delivered is good enough
Tickets get fast answers
The PvE and scripts are good, bugs are mostly minor

Weaknesses or things to work on
The population is too low overall and for PvP / BGs.
There are still bugs that should be fixed (pathing, zepelins for Mac users, spawning)
The server is not yet known enough and there could be more server promotion

(31 answers)

*60 x level 60, 20x level 50-59, 20x level 40-49, 20x level 30-39, 20x level 20-29
**Back when I sent the questionnaire there had been over 3500 level 20+ characters online in the last 7 days, or about 1750 Horde characters according to the Kronos-census. 140/1750 = 8%.